Changing your mind

You have the right to cancel most online purchases within 14 days of receiving your order.

Please contact us within those 14 days and clearly tell us that you would like to return your order. You will then have a further 14 days to send the goods back.

Condition of returned items

Returned products must be handled carefully and sent back in a resaleable condition, with their original packaging where reasonably possible.

You may inspect an item in the same way that you could reasonably inspect it in a shop. We may reduce the refund if a product has been used, damaged or handled more than was necessary to decide whether you wanted to keep it.

Soap and hygiene-sensitive products

For health and hygiene reasons, we cannot accept change-of-mind returns for soap bars or other hygiene-sensitive products once they have been:

• opened or unwrapped;
• used or tested; or
• removed from sealed hygiene packaging.

Unopened and unused products may still be returned in accordance with your cancellation rights.

This restriction does not affect your rights where an item is faulty, damaged or not as described.

Return postage

If you are returning an item because you have changed your mind, you are responsible for arranging and paying for the return postage.

We recommend obtaining proof of postage and using an appropriate tracked service, as returned goods remain your responsibility until they reach us.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. Where the problem is our responsibility, we will arrange or reimburse reasonable return costs.

Refunds

Once your return has been received and checked, we will refund the amount due to your original payment method.

For a valid cancellation, the refund will include the price paid for the returned goods and the cost of our least expensive standard delivery option. Any extra amount paid for premium, express or upgraded delivery is not refundable unless the order was faulty or incorrectly supplied.

We may wait until we have received the returned goods, or until you provide evidence that they have been sent back, before issuing the refund.

Refunds will normally be processed within 14 days of that point. Your bank or payment provider may take a little longer to place the money back into your account.

Faulty, damaged or incorrect items

Please contact us as soon as possible if:

• your order arrives damaged;
• an item is faulty;
• you receive something different from what you ordered; or
• a product is materially different from its description.

Please include your order number and, where useful, a photograph showing the problem. We will assess the issue and arrange an appropriate refund, replacement or other remedy.

How to request a return

1. Open our contact page.
2. Include your name and order number.
3. Tell us which item you wish to return and why.
4. Wait for us to confirm the return address and instructions.
5. Pack the item securely and retain proof of postage.

This policy applies to purchases made by consumers through the Save Some Green website. Nothing in this policy limits or replaces your statutory consumer rights.